We made Time Magazine

"We change the world!" state Sylvia Massara, Group HR Manager, and George Bedwani, COO of Metro Hospitality Group (MHG).

Time Magazine dropped by to ask these two dynamic movers and shakers how they change the world.

"One act of kindness, dedication and good service at a time," replies Massara. "If we can help one individual, whether it be an employee or a guest, to feel comfortable with us, then we are changing the world."

Bedwani agrees, "That's correct. The world of hospitality is all about customer service, and it applies to both our internal and external customers."

Time Magazine wants to know the secret to good service. Massara replies, "It's about commitment to oneself and to others. It's having a genuine desire to help people."

"This industry is not for everyone," adds Bedwani. "But for those who want to go home knowing that they have given their best and made someone else feel happy, then this is the industry for you."

Time Magazine spent time with the dynamic duo talking about the stress, the long hours and dealing with difficult people and situations. Both agreed on this point, "You either love it or you hate it, and if you love it, you'll be hooked for life," Bedwani says.

Massara adds, "They say, there's no business like showbusiness, but in hospitality you get it all, and more! I love the people in this industry and that's what keeps me coming back."

Without giving away their age, Time Magazine calculated that this pair have at least 60 years in the industry between them. And if that's not dynamic, we don't know what is!